Someone says, “I’m fine.” Their face suggests otherwise. A straightforward question gets a defensive answer. You can feel the mood changing, but you’re not sure why.

Reading the room means noticing what is happening beneath the words, while checking your assumptions.

This webinar explores how emotional intelligence helps you understand your own reactions and respond to other people. We’ll look at emotional cues, what stress does to communication and how curiosity can stop you jumping to conclusions.

You’ll leave with practical ways to handle tense moments, ask better questions and keep your own balance when emotions run high.

Book via - https://www.slcc.co.uk/training-events/