Councils are full of passionate people.
That is a strength.
It can also create friction.

Left unchecked, small moments linger to create bigger wobbles.

This upbeat and practical keynote explores what really causes councils to rupture and how the right culture stops things from festering. Becky Walsh blends psychology, lived council experience and a touch of humour to show how stress affects behaviour, why misunderstandings escalate, and how leaders can reset tone.

Clerks will leave with:

• A clearer understanding of why conflict shows up the way it does

• Tools to protect professional boundaries without becoming defensive

• Insight into how to emotionally regulate yourself, and how it can de-escalate the emotional temperature of the room

• How to set a culture of community focus

You will leave feeling reassured, equipped and reminded that a healthy culture is built deliberately.

Rupture happens.
Repair is a choice.