Emotional Intelligence in Practice: Resilience, Conflict and Communication in Council Roles

Aims of the Day

• Strengthen personal resilience in council environments
• Improve confidence managing difficult interactions
• Understand conflict dynamics rather than react to them
• Apply emotional intelligence practically in meetings, email and social media
• Reduce emotional exhaustion while maintaining professionalism

What Participants Will Gain

By the end of the day, participants will:

• Recognise emotional triggers and threat responses
• Understand common council conflict patterns (triangulation, email escalation, passive resistance)
• Develop language tools for assertive but calm communication
• Learn how to respond to public criticism without defensiveness
• Build internal boundaries that protect wellbeing