You’ve shared the information. Residents still say they didn’t know. A difficult decision sparks anger, while an invitation to get involved barely gets a response.

This one-hour training explores how to make council communications clearer, more relevant and easier to respond to. We’ll cover writing a newsletter residents want to read, understanding why people aren’t engaging and explaining difficult decisions without sounding defensive.

You’ll leave with practical ways to strengthen newsletters, website updates and social posts, explain the reasons behind decisions and create more opportunities for residents to have their say. To book https://www.slcc.co.uk/events/